TABLE OF CONTENTS
Quality Policy
Surepay Technologies Inc. will consistently provide safe, reliable and timely delivery of payment solutions and software development services to exceed customer expectations while complying to satisfy applicable requirements and industry standards.
We will maintain a systematic and comprehensive approach in our activities to strengthen quality culture across the organization. We are committed to observe continuous improvement and implement our approved Quality Management System (QMS).
Senior management shall provide the necessary human resources, equipment, workspace, and environment to support quality. They will regularly review quality performance to enhance organizational efficiency and effectiveness.
- Management will promote ownership of quality responsibilities among all employees through ongoing training, clear communication, and the setting of quality standards. Active support for the Quality Management Program is essential
- All Surepay personnel are dedicated to fostering a quality-oriented culture. They will strive for continuous improvement and provide superior services that reinforce our commitment to excellence.
- We will work closely with our contracted service providers, ensuring their adherence to Surepay’s quality standards through ongoing monitoring and evaluation.
- Management shall systematically monitor, assess, and challenge our quality processes and standards, identifying areas for improvement and ensuring their effectiveness.
- Quality performance indicators will be clearly defined and monitored by designated officers to track progress and
identify improvement opportunities. - All personnel shall treat non-conformance reports as opportunities for improvement. Timely root cause analysis and effective action plans will be implemented to prevent recurrence and enhance overall quality.
This Quality Policy underscores our commitment to providing trustworthy, efficient, and customer-centric payment services. Our unwavering priority is to uphold trustworthiness and operational efficiency, ensuring an exceptional customer experience at all times.