Overview
Surepay Technologies Inc. values client feedback and is committed to addressing concerns in a fair, professional, and respectful manner. This guide explains how clients may raise concerns and what they can expect once a concern is submitted.
What You Can Raise
Clients may submit concerns related to, but not limited to:
- Products or services provided by Surepay Technologies Inc.
- Service delivery or support issues
- Billing, payment, or transaction-related concerns
- System access or functionality issues
- Other matters related to client experience
How to Submit a Complaint
Clients may submit a complaint through any of the following channels:
- Email: admin@surepayinc.com.ph
- Website: Submit through the Contact or Complaint form
- Social Media: Message Surepay Technologies Inc. through its official Facebook page
To help us review your concern efficiently, please include:
- Your name and contact details
- A clear description of the concern
- Relevant reference details or supporting information, if available
What Happens After You Submit
Once a complaint is received:
- The concern is reviewed by the appropriate team
- Additional information may be requested, if necessary
- Actions are taken to address the concern based on its nature
- The client is informed once the concern has been addressed or resolved
Our Commitment
Surepay Technologies Inc. is committed to:
- Treating all complaints seriously and objectively
- Reviewing concerns in a timely and professional manner
- Taking appropriate actions to address valid concerns
- Using feedback to improve products, services, and processes
Escalation
If a client is not satisfied with the resolution provided, they may seek further assistance through appropriate external channels in accordance with applicable laws and regulations.
Confidentiality
All complaints are handled with due care and confidentiality. Information provided will be used solely for the purpose of reviewing and addressing the concern.